Refund policy

Return & Refund Policy – Liora Atelier

Due to the delicate and artisanal nature of our products, we do not accept returns or exchanges for reasons other than damage or defects.

Damaged or Defective Items

If your order arrives damaged, please contact us within 3 days of delivery at info@lioraatelier.ch and include:

• A description of the issue
  
  
• Clear photos of the product
  
  
• Photos of the packaging
  
  

Once reviewed, you may choose between:

• A free replacement, or
  
  
• A full refund via the original payment method
  
  

There is no need to return the damaged item.

Additional Conditions

• We do not accept returns of used or burned candles
  
  
• Minor imperfections are part of the handmade nature and are not considered defects